Job Description

Job Details

Location: Casselberry, FL 32707

Salary Range: $16.00 - $18.00 hourly

Job Summary

Loyalty is hiring a skilled and detail-oriented Appraiser to join our team. The Automobile Appraiser will be responsible for determining the market value of vehicles, assessing their condition, and preparing detailed appraisal reports.

Key Responsibilities

• Examines the damaged vehicle to determine the extent of structural, body, mechanical, electrical, or interior damage.
• Estimates cost of labor and parts to repair or replace each damaged item.
• Reviews repair cost estimates with the body shop manager or foreman.
• Negotiates with repair facilities cost‑effective solutions for issues that may arise throughout the repair process.
• Completes inspection reports with a high level of detail and in accordance with industry standards.
• Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.
• Evaluates practicality of repair as opposed to payment of vehicle market value before the accident.
• Determines valuations on total vehicle loss.
• Prepares insurance forms to indicate repair cost estimates and recommendations.
• Provides technical support to claim handlers on vehicle repair issues.
• Applies knowledge of market value and other factors affecting reparability issues.
• Answers inbound calls and makes outbound calls to customers.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
• Provides exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Keeps management apprised of developments.
• Sets priorities with regards to scheduling inspections, etc.
• Makes sure maintenance of technical knowledge in the automotive repair industry.
• Makes sure detailed, accurate and timely records.
• Other tasks as assigned.

Qualifications

• High School Diploma or G.E.D.
• 6 months of claims handling or intake experience.
• Bilingual in English and Spanish is required.
• Strong customer service and communication skills.
• Basic proficiency in Microsoft Office.
• A valid Driver’s License is required.
• Adjuster License is a plus but not required.

Benefits

• Competitive base pay based on experience and license.
• Medical insurance coverage.
• Dental and vision plans included.
• Supplemental voluntary plans available.
• Basic life insurance company-paid.
• 401(k) with match.
• Paid time off 2.5 weeks at start, grows with tenure.
• Sick time separate from PTO.
• Performance bonus tied to results.
• Employee referral program.

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