Job Description

Gray Insurance Company is a family-owned casualty carrier based in Metairie, Louisiana, with offices across the Gulf South and business in all 50 states. Gray Specialty / Custom Risk is our excess workers' compensation program. We work with organizations that self-insure their workers' comp and want protection against large or catastrophic claims. Each program is built around the client's own retention and risk profile, so every account is a little different, and that's the part we enjoy.

We're a small, close-knit team. Relationships with our brokers and clients matter here, and so does the way we treat each other.

What You'll Do

• Receive, organize and review new and renewal submissions, including loss runs, payroll and operations information, and follow up with brokers on anything missing.
• Help prepare quotes, binders and policy documents, and check that terms, retentions and limits match what the underwriter approved.
• Support broker and client relationships by phone and email, responding to requests quickly and professionally.
• Track renewal dates, subjectivities and open items so nothing falls through the cracks.
• Keep accurate files and notes in our operating system, so the team always knows where an account stands.
• Work closely with other departments.
• Bring ideas. If you see a better way to do something, we want to hear it.

Who You Are

• Positive and easy to work with. You build trust quickly with coworkers and brokers.
• A learner. You ask good questions, take coaching well and want to grow.
• A self-starter. You don't wait to be told what's next.
• Dependable and organized. You follow through on details and deadlines.
• A clear communicator in writing and in conversation.
• Comfortable with numbers and basic financial information. We'll teach you the rest.
• Proficient with Microsoft Office, especially Excel and Outlook.
• Able to manage your own time and stay connected with the team, whether in our Metairie office or working remotely.

Helpful, But Not Required

• Experience in insurance, especially workers' compensation, underwriting support, claims, or broker/agency work.
• A bachelor's degree, or equivalent work experience.
• Progress toward an industry designation such as INS, AU or CPCU. We support continuing education.

Why Gray

• Hands-on mentorship from one of the most experienced people in the excess workers' comp market
• A family-owned company where your work is seen and your voice counts
• A specialty niche with real room to grow
• Flexibility to work from our Metairie office or remotely, with no travel required
• Benefits: health, dental, vision, 401(k), PTO, LTD, Life Insurance, Wellness Program

Gray Insurance Company is an Equal Opportunity Employer.

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